Field Service Engineer

Job Description

The Field Service Engineer will support customers across the UK and mainland Europe by performing regular maintenance, repair, and refurbishment of laboratory instruments, which include pharmaceutical laboratories, research institutions, and pharmaceutical manufacturing facilities and others.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Perform preventative maintenance, repairs, and calibrations on laboratory instruments as well as the refurbishment of instruments.
• Promote the customer’s long-term interests by extending the life of their instruments.
• Effectively communicate with customers and account team members to troubleshoot, diagnose, provide repair updates, train end-users, and ensure full resolution of all customer needs.
• Establish fluency in relevant service documentation, including but not limited to preventative maintenance service reports, IQ/OQ documentation, and other service documentation.
• Create and properly maintain customer service logs and documentation.
• Accurately record service reports, time entries and the use of repair parts.
• Follow Company and customer on-site procedures, including customer GxP protocols, safety requirements, company dress code requirements, and SOP’s.
• Follows and promotes company policies and procedures.
• Contributes to SOP formulations as needed.
• Represent and promote the company in a positive, professional manner.
• Serve as a member of the customer account team by contributing your technical expertise to resolve customer questions, troubleshoot customer issues, and identify additional opportunities to serve our customers.

QUALIFICATIONS:

• Associate’s or Bachelor’s degree in a major illustrating mathematical and/or engineering aptitude, OR
• High School Diploma/GED and 4 or more years of experience servicing biomedical/electronic/mechanical equipment, OR
• Equivalent military education/experience, OR
• Participant in the formal GEHC Biomed/FE Services Internship or Military Externship program