Equipment Engineer I

Job Description

The Life Science Engineer I performs and documents scheduled maintenance and repair services on research and manufacturing equipment at pharmaceutical facilities. This includes preventative maintenance, calibration, and validation of equipment ranging from simple devices such as water purification, scales/ balances, centrifuges, freezers/LN2 storage units/refrigerators, incubators, and humidity chambers to high performance liquid chromatography (HPLC/UPLC), and fast protein liquid chromatography, or equivalent instruments.

• Performs planned maintenance, repairs, and other verification/qualification services on a variety of laboratory multi-vendor instruments
• Installs and optimizes hardware/software/network products and configurations at customer sites
• Manages customer relationships by communicating work performed and providing a follow-up plan as needed
• Provides accurate and timely completion of service reports, expense reports and other administrative tasks
• Communicates and escalate repair diagnostic and information with supervisor and other internal personnel to expedite repairs
• Provides a communication link between the customer and supervisor to help ensure that effective service is provided to the customer
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
• Escalates to management challenging service events in an efficient manner and develops a plan for resolution
• Trains and/or mentors Life Science Engineer colleagues on maintenance of HPLC/UPLC devices
• Performs other duties as assigned by your manager, including escorting vendors

Education and Qualifications:

• H.S. Diploma or equivalent required. Bachelor’s Degree in Chemistry, Biochemistry, Engineering or related degree preferred
• Experience operating analytical chemistry or related equipment required
• 1-3 years’ experience with life science laboratory equipment (e.g. water purification, scales/ balances, centrifuges, freezers/LN2 storage units/refrigerators, incubators, and humidity chambers, high performance liquid chromatography (HPLC/UPLC), and Fast protein liquid chromatography, or equivalent instruments)
• Experience working in a GxP regulated environment preferred