Equipment Engineer II - Boston

Job Description

Responsibilities

• Perform planned maintenance, repairs, and other verification/qualification services on multi-vendor LC and LC/MS

• Install and optimize hardware/software/network products and configurations at customer sites.

• Manage customer expectations by communicating work performed and providing a follow-up plan if needed.

• Provide accurate and timely completion of service reports, expense reports and other administrative tasks.

• Communicate and escalate repair diagnostic and information with supervisor and other internal personnel to expedite repairs.

• Provides a communication link between the customer and supervisor to help ensure that effective service is provided to the customer.

• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance

• Escalates to management challenging service events in an efficient manner and develops a plan for resolution.

• If requested by management, will train and/or mentor Life Science Technician colleagues on maintenance of HPLC/UPLC devices.

• Will focus on meeting and/or exceeding designated performance metrics

Qualifications

• Bachelor’s Degree in Chemistry, Biochemistry, Engineering, or related fields preferred

• The LS Service Engineer will have experience 2+ years technical service experience performing routine maintenance and repair on:

• High performance liquid chromatography (HPLC/UPLC)

• Single quadrupole mass spectroscopy